IELTS General Writing Task 1 with model answer

You should spend about 20 minutes on this task. Write about the following topic

You work at home and have a problem with a piece of equipment that you use for your job.

Write a letter to the shop or company which supplied the equipment. In your letter:
- describe the problem with the equipment
- explain how this problem is affecting your work
- say what you want the shop or company to do

Write at least 150 words.

Model Answer:

Dear Sir/Madam, 

I am writing to complain about a faulty wireless router that I bought from you.

My name is George and I purchased a wireless router from your shop recently. I usually work from home and my work involves taking online classes, talking to students over the phone and giving feedback. So, I need to connect to more than one device at a time using the router which you have provided.

Due to this, my work is getting hindered as I am unable to connect to internet on my phone when I am connected to my laptop. Initially, I thought it might be the problem with the internet service provider and raised a complaint with them. However, the service provider was able to connect to multiple devices simultaneously using a different router which proved that it is the router which is faulty.

I request you to please take necessary action to replace the faulty router as soon as possible. In case you are unable to replace the item, I demand a complete refund.

Awaiting for your reply.

Yours faithfully,
George Soros

Total Words: 180

Task Achievement: 9

Coherence & Cohesion: 9

Lexical resources: 8

Grammar: 8

Overall Score: Band 8.5

Useful resources for IELTS preparation:

All these can help you prepare for IELTS exam.
If you need any more help, feel free to email me at or join one of the IELTS Twenty20 correction packs to receive personalized feedback on writing and speaking tasks.
  1. Anonymous 5 months ago

    My name is George and I purchased a wireless router from your ship recently ??

    • Author
      IELTS Online Practice 5 months ago

      Thanks for bringing it to my notice.
      Was supposed to be “shop” :) I have fixed the typo.

Leave a reply

Your email address will not be published.


Send us an email with any questions about our courses and we'll get back to you, asap.


©2012-2019 All prices are in USD. IELTS Online Practice is provided by Wisekangaroo Pty Ltd (ABN: 86 159 373 770)


Log in with your credentials

Forgot your details?