IELTS General Writing Task 1 with model answer

You should spend about 20 minutes on this task. Write about the following topic

You ordered a new cheque book from your bank two weeks ago but you have received nothing.

Write a letter to your manager complaining about the bad service. In your letter:
- when and how you ordered the cheque book
- ask how much longer you will have to wait 
- ask the manager on what action he will on this matter

Write at least 150 words.

Model Answer:


Dear Sir,

I have recently ordered a new cheque book from your bank, but I have not received anything yet. I am writing to complain about the bad service that I encountered.

As far as I remember, I placed an order for the cheque book on August 15th, which is exactly two weeks ago. When I placed the order, I was promised that I would receive the cheque book within 2-3 business days. However, I have not received anything. Also, I tried contacting the customer service representative during the last weeks but none of them could help me out.

I would greatly appreciate it if you could let me know the time when I would be receiving the cheque book. I make several transactions every day and having a cheque book is mandatory for me. If it would take longer than a month from today, I plan to approach a different bank that can provide me with a cheque book soon.

I suggest you take some action to prevent these delays in future. In addition, if you can provide some kind of fast-track service to issue cheque books on a priority basis, that would be great. I hope to hear back from you regarding this issue.

Yours faithfully,

Jane Doe.


Total Words: 190

Task Achievement: 8

Coherence & Cohesion: 8

Lexical resources: 8

Grammar: 8

Overall Score: Band 8

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