IELTS General Writing Task 1 with model answer
You should spend about 20 minutes on this task. Write about the following topic
You recently bought an item of clothing from a shop. You discovered that it had a fault and returned it to the shop for replacement or refund. However, the assistant told you that this was against the store's policy.
Write a letter to the store manager
- explaining the problems you have had
- Ask for a refund or exchange on the item.
Write at least 150 words.
Dear Sir or Madam,
I am a regular customer of ‘Splash’ store. I am writing this letter to inform you that my recent shopping experience was not satisfactory at all.
I purchased a shirt from your shop last week. At first, I didn’t see any defect on the shirt’s exterior when I tried it in the store; but, when I reached home, I noticed brown stains on the interior of the shirt after closer examination. Then, I went back to the shop to ask for a replacement or refund; however, I was told by the assistant that the store has no such policy.
I would like to make a request for an exchange or a refund of the shirt since it was faulty before my purchase. I am asking for an exception this one time only as I am a loyal customer of the store.
In the meantime, please do let me know if you need any additional information.
I look forward to hearing from you soon.
Total Words: 172
Task Achievement: 8
Coherence & Cohesion: 8
Lexical resources: 8
Overall Score: Band 8
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