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     ieltsonlinepractice

    Sect 1
    What’s your name?
    Where do you come from?
    Is that where you live?
    How far is home from here?
    How long have you lived there?
    What do you enjoy the most about where you live?
    Sect 2.
    Describe a very good service that you received from a shop or company?
    Where is this shop/company?
    When did you receive the service?
    What was the service?
    Why did you think the service was good?
    Sect 3. About customer service and the power of consumers
    Do you still patronize this shop/company?
    Would you recommend them to others?
    Do you think that the size of company determines the quality of service they give?
    Do you think that the price of a product is as important as the service you get when buying it?
    What do you think matters the most to consumers?
    Do you think consumers can influence/ change a company’s policy on their services or products?
    Do you think that the company will benefit from suggestions made by the consumer?

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