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    Part 1:
    Do you study or work
    What are your role responsibilities
    Do you like pets
    What is your favourite animal and Why
    Do you often visit zoo
    Should children be encouraged to go to zoo
    Part 2:
    Describe an occasion when you received a good service from a company or shop.
    What the service was
    When you received the service
    Where you received the service
    I spoke about my experience with Amazon. I tried to be very descriptive and was stopped by the examiner even before reaching halfway into the talk. Anyways, she was smiling so hopefully its a positive reaction. I was asked a few follow up questions on it such as -Is their customer service always tend to be good, Would you recommend them to others
    Part 3:
    This section was the best part of the exam, it went more like a conversation than a question and answer pattern.
    – Do you think businesses should spend money on advertisements and what are the benefits of it
    – Do you buy a product looking at an advert
    – How is social media impacting type of advertisements
    – Is customer service important for companies. If yes, why
    – Do customers have the ability to bring a change in company’s policies
    – There’s a saying that Customer is the king. What are your opinions on it
    – Would you want to work as a customer service representative

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