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     ram

    Hi,
    I had my exam and would like to contribute by adding to the recent question, Hoping some may benefit from them.
    Writing question was:
    Some people think that secondary or high school student should be taught how to use money managment as a it is an important lifeskill, Do you agree or disagree with the statement?
    Writing question 1:
    Write a letter to your friend who is visiting your apartment while you are gone.
    Tell him/.her where the keys are.
    Tell him/her to take care of your one thing whiele you are away.
    Tell him/her what to do on the day of your arrival.

    Speaking:
    In first section there were questions about hometown/work /pets etc.
    Cue card question was: describe a experience when you had recieved a bad customer service may be at a hotel/restaraunt.
    following question about customer service like.
    How important customer serivice to you ?
    What can be done to improve it?
    What can be reasons for bad customer service?
    As lot of MNC are in operating in India now, can we see a major diffrence is customer service of national companies.
    Is customer service also become one of the criteria to buy a product?
    These are all I can remmember. Thanks a lot for your help.

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