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    General / 22 May 2018 / Colombo
    Below are the questions for the Speaking test.
    Part 1:
    How far from here to home-town?
    Do you like your hometown, why ?
    What do you think about Apps?
    What are the apps you use regularly?
    Part 2:
    Describe a situation where you were happy about a good service (Shop)
    Where is the place?
    What happened and why do you think you were happy?
    Part 3:
    How do customers behave when they are not satisfied ? are they powerful ?
    What can businesses do to ensure customer satisfaction?
    What are the consequences of the satisfaction?
    How can businesses ensure the long-term retention?

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